Contact Us / Customer Support Policy
This policy explains how you can reach us with questions, feedback, or complaints and how we handle your inquiries to ensure prompt, helpful, and courteous support for your Sportsmart shopping experience.
Nova Sportsmart Private Limited · Last updated 06/06/2026
01Contact Information
| Business Name | Nova Sportsmart Private Limited |
| Store / Trade Name | Sportsmart |
| support@sportsmart.com | |
| Phone / WhatsApp | +91-9059445503 |
| Address | Plot no: 52, Road no: 1, Sagar Housing Complex, BN Reddy Nagar, Saheb Nagar Kalan, Hyderabad, Ranga Reddy, Telangana 500070 |
| Operating Hours | Monday – Sunday, 9:00 AM to 6:00 PM India Standard Time (IST) |
02How to Reach Us
- Contact form on our website (share your name, preferred contact method, and reason for contact).
- Email us at support@sportsmart.com.
- Call or WhatsApp for urgent queries: +91-9059445503.
- Social media or chat (if available) for general enquiries.
03Response Times
| Type of Inquiry | Expected Response Time |
|---|---|
| Order Status / Shipping Queries | 24–48 business hours |
| Product / Size / Stock Questions | 48 business hours |
| Returns, Refunds, Exchanges | 48–72 business hours (after all details are provided) |
| Complaints / Escalation | Acknowledgement in 1–2 business days; resolution within 3–7 business days |
Note: If you contact us outside business hours, on weekends, or holidays, responses may take longer.
04What We Need From You
- Full name
- Order number / invoice number (if applicable)
- Preferred contact method (email / phone)
- Clear description of your query or issue
- Photos or screenshots for damaged/defective/incorrect items
05What We Will Do
- Acknowledge your query promptly
- Investigate and review the issue
- Provide updates if resolution needs more time
- Work toward a solution per our policies (returns/refunds/exchanges)
06Complaints / Escalation
- Request escalation to a Manager / Supervisor.
- If unresolved, contact our Customer Grievance Redressal Officer:
Name: Sudheer Panyam
Email: sudheer@sportsmart.com
Address: Plot no: 52, Road no: 1, Sagar Housing Complex, BN Reddy Nagar, Saheb Nagar Kalan, Hyderabad, Ranga Reddy, Telangana 500070
We aim to resolve escalated complaints within 7 business days.
07Privacy & Data Protection
We use your personal data (name, email, phone, order details) only to provide support, process your requests, and improve our services. For details, see our Privacy Policy.
We do not share your information with third parties except to process orders (e.g., logistics partners, payment processors) or where required by law.
08Limitations
- Queries outside business hours may be delayed.
- Resolutions that involve third-party providers (couriers, vendors) depend on their timelines.
- International orders may face additional customs and shipping delays.
09Changes to This Policy
We may update this page periodically. Any changes will appear here with a revised “Last updated” date.